Privacy Policy

1. Introduction

Subser LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our job scheduling platform ("the Service").

This policy applies to all users of our Service, including service providers ("Builders") and their customers ("End Customers"). Please read this policy carefully. By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, password, business name, and profile information
• Service Information: Service types, pricing, availability, and business descriptions
• Customer Data: Names, contact information, addresses, and service notes for your customers
• Job Information: Appointment details, service notes, and job history
• Payment Information: Billing address and payment method details (processed by Stripe)
• Communications: Messages, feedback, and support requests

2.2 Information Collected Automatically

When you use the Service, we automatically collect certain information:

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Usage Information: Pages visited, features used, actions taken, and time spent on the Service
• Location Information: GPS coordinates, IP-based location, and geofence data (with your permission)
• Log Data: IP address, access times, error logs, and referring URLs

2.3 Information from Third Parties

We may receive information from third parties, including:

• Authentication Providers: If you sign in through Google or other providers
• Payment Processors: Transaction status and payment verification from Stripe
• Mapping Services: Address validation and geocoding from Mapbox

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process appointments, jobs, and payments
• Send transactional notifications (appointment confirmations, reminders, status updates)
• Enable real-time location tracking and ETA calculations
• Optimize routes and provide navigation assistance
• Communicate with you about the Service, updates, and promotions
• Respond to your comments, questions, and support requests
• Detect, prevent, and address technical issues and security threats
• Analyze usage patterns to improve user experience
• Comply with legal obligations

4. Location Data

Location data is a key feature of our Service. We collect and use location data as follows:

4.1 For Builders

• Track your location during active jobs to provide ETAs to customers
• Optimize routes between job locations
• Detect arrival at job sites (geofencing)
• Generate activity reports and mileage tracking

4.2 For End Customers

• Display Builder location and ETA on tracking pages
• Validate service addresses

4.3 Your Choices

You can control location sharing through your device settings or account preferences. Disabling location services may limit certain features of the Service.

5. How We Share Your Information

We may share your information in the following circumstances:

5.1 Between Builders and End Customers

When an End Customer books a service, their contact information and service details are shared with the Builder. Builders' business information and, during active jobs, their real-time location may be shared with End Customers.

5.2 With Service Providers

We share information with third-party service providers who assist us in operating the Service:

• Stripe: Payment processing
• Amazon Web Services (AWS): Cloud hosting and authentication (Cognito)
• Mapbox: Mapping, geocoding, and route optimization
• Twilio: SMS notifications
• SendGrid: Email delivery
• Vercel: Website hosting and analytics
• Sentry: Error monitoring

5.3 For Legal Reasons

We may disclose information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.4 Business Transfers

If Subser is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may also retain certain information as required by law or for legitimate business purposes:

• Account data: Retained while your account is active, deleted within 90 days of account closure
• Job and transaction records: Retained for 7 years for tax and legal compliance
• Location data: Retained for 90 days, then aggregated or deleted
• Usage logs: Retained for 1 year for security and analytics

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication through AWS Cognito
• Regular security assessments and penetration testing
• Access controls and audit logging
• PCI-DSS compliant payment processing through Stripe

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data:

8.1 Access and Portability

You can access your personal data through your account settings. You may request a copy of your data in a portable format by contacting us.

8.2 Correction

You can update your account information at any time through your account settings. For other corrections, please contact us.

8.3 Deletion

You may request deletion of your account and personal data by contacting us at privacy@subser.app. Some data may be retained as required by law or for legitimate business purposes.

8.4 Marketing Communications

You can opt out of marketing emails by clicking "unsubscribe" in any marketing email or updating your notification preferences. Note that you cannot opt out of transactional communications related to your use of the Service.

8.5 Do Not Track

We honor Do Not Track browser signals and do not track users across third-party websites.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for authentication and core functionality
• Analytics Cookies: Help us understand how the Service is used (Vercel Analytics)
• Performance Cookies: Monitor and improve Service performance

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service.

10. Children's Privacy

The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected personal information from a child under 18, we will delete that information promptly.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at ben@subser.com.

12. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States, please note that we process data in the United States.

For users in the European Economic Area (EEA), we rely on Standard Contractual Clauses approved by the European Commission for data transfers.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide notice through the Service or by email.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after any modifications indicates your acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: